Account, billing, and alerts
Account & Billing contains workspace-level controls that are separate from caller conversation settings.
Profile and security
Section titled “Profile and security”Review the signed-in account identity and available security controls. Keep access limited to people who should manage the workspace.
Plan and billing
Section titled “Plan and billing”Use the billing area to review the current plan and available account actions. Billing changes do not rewrite your Business Profile, voice settings, or Call Handling configuration.
Alerts
Section titled “Alerts”Use the alerts area to control the available external updates for completed workspace activity. Agent Center remains the central place to review the underlying record.
An enabled alert preference does not replace action verification. For example, confirm an appointment in Calendar & Booking and Inbox rather than relying only on an alert.
Keep settings in one place
Section titled “Keep settings in one place”Use Account & Billing as the authority for workspace alert preferences. Other product sections may point you here, but should not create a second set of alert controls.