Phone System
Phone System shows the number and readiness information used to deliver inbound calls to your voice agent.
Choose and prepare a number
Section titled “Choose and prepare a number”Follow the available number-selection and setup flow for your workspace. Confirm the displayed number before publishing it.
If you plan to keep an existing business number, follow the forwarding guidance shown for your setup. The exact steps can depend on the company that manages that number, so verify the final call path with a real inbound call.
Readiness
Section titled “Readiness”Do not treat a selected number as launch-ready until the section shows the expected readiness and a real call reaches your agent.
Before publishing
Section titled “Before publishing”- Call the number from a separate phone.
- Confirm the greeting and business identity.
- Test an after-hours scenario if applicable.
- Verify the call appears in Home and Inbox.
- Confirm any intended handoff or booking action separately.
Phone readiness does not automatically configure Call Handling, booking, or handoff destinations.