Booking did not complete
A scheduling conversation can stop before a confirmed appointment for several valid reasons. Identify the last completed step.
Check the booking controls
Section titled “Check the booking controls”Open Calendar & Booking. Confirm that availability checking is ready and that confirmed booking is enabled when you expect a real appointment.
Check the conversation
Section titled “Check the conversation”Verify that the caller:
- received a current option;
- selected one of the offered options;
- provided the required name and callback information;
- clearly confirmed the final choice.
If the selected time was no longer available, the caller should receive another choice instead of a false success.
Check the records
Section titled “Check the records”Look for the appointment in the authoritative calendar and in Inbox. Do not treat a preview conversation or spoken intent as a completed booking.
Retest in isolation
Section titled “Retest in isolation”Test booking directly before testing it as part of qualification. If direct booking succeeds but the qualification path does not, review the related outcome order.